Privacy Policy

The present website is an online store selling products via the internet (hereinafter referred to as "xionoula.gr") of the individual business under the name "Xionoula Home" and the distinctive title "Xionoula Home" (A.F.M 040241601) located at 19 Anaxagora, N.Ionia. The website is the information and e-shop for the exhibition and sale of its products with an independent price policy, terms of payment, sale, and delivery of products.

The Company as the administrator of the Website is the Data Controller of the personal data we collect from you during your visit to our Website, i.e. all information that identifies you as a person or can identify you directly or indirectly.

The Company takes the protection of your privacy and personal data very seriously and has taken all necessary measures to ensure the security and confidentiality of the information concerning the visitors/users of its Website.

Please read carefully this Privacy and Personal Data Protection Policy - Cookie Policy of the Website (hereinafter "Policy"), in order to be informed about the information collected from you when you visit the Website and when you use its online services, the information posted on it, its use and your rights.

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679 or GDPR), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as amended) and the decisions of the Personal Data Protection Authority (PDPPA).

This Policy has the status of informing the data subjects in accordance with Articles 13-14 of the General Data Protection Regulation of the EU 679/2016 and constitutes an integral part of the Terms of Use and an integral whole with them and may be amended in whole or in part.

Personal data is information that identifies you directly or indirectly, i.e. in combination with other information, such as your name, postal address, email address, and telephone number, or a unique device identification number. The information voluntarily provided by the users of the Website is used by www.xionoula.gr in order for its users to have direct and meaningful communication with the Store, to provide them with answers to specific questions they ask, and finally, to be assisted in the execution of their orders.

In order to start any transaction with the Company, it is necessary for you to provide some personal data. When you place an order, you will be asked for your full name or the name of the Company, your e-mail address, your address or registered office, the address to which the products sold will be sent if different from the previous one, telephone number, etc.

By visiting the website

By simply visiting and browsing the Website, certain information may be automatically collected, which may identify you directly or indirectly, such as Your computer's Internet Protocol (IP) address, browser type and operating system, the web pages you visited immediately before and after visiting the Site, the speed of the connection and information about the software programs installed on the computer, basic server connection information and information collected through HTML cookies, Flash cookies, Web beacons and other similar technologies (see below in the Cookies section).

Registration and online purchase

In the case of online purchases, the Merchant will process the personal data of the User, as declared by the User when creating his/her account and/or placing an order in the data registration form, in order to complete the specific order through the online Shop. Each user of the online store www.xionoula.gr has the possibility to choose two ways to complete an online order and to declare in each case his/her personal data:

In this case, the personal data will be kept in the Company's files for 2 years from the delivery or completion of the specific order and their processing will relate exclusively to the execution of the distance selling contract. However, the data proving that the transaction has been carried out will be retained for tax purposes (invoicing document) and his/her contact data will be used by the Company for commercial communication purposes unless the user has declared that he/she does not wish to receive such communication.

In this case, the registered user has created a user account in our online store and his/her personal data will be kept in the records of the Merchant until he/she requests their deletion. Once a year, the Merchant will ask the registered user to confirm the correctness of the data that it maintains and to update it if there are any changes. The registered user may at any time change or correct his/her data by logging into his/her account at www.xionoula.gr (login) with his/her username and password.

In order to carry out any transaction through the e-store and to place orders for products, the following are requested: The full name, the shipping address of the products, the billing address of the order (if different from the shipping address), the payment method (if payment by invoice is selected), the customer's/user's mobile phone number, the customer's/user's landline phone number (optional field) and the customer's e-mail address.

In the event that delivery of products is requested to a third person other than the visitor/registered user, the latter acknowledges that he/she will be fully responsible for the information and full consent of the person he/she designates as the recipient, for the disclosure of his/her personal data to xionoula.gr for the sole purpose of delivery to him/her of the relevant products and assumes full responsibility for any claims of this person against the Company.

The electronic payment data are not stored in the storage media of the Website during the transaction but are directly registered in a secure environment of the respective cooperating bank that has undertaken the routing of electronic payments.

The purpose of the basic processing of the data is the execution of the contract and the completion of the specific order, the communication with the user/customer and the sending of information messages concerning the stages of the processing of the order, the provision of clarifications related to the order and generally the information on purchases made by the user/customer, the delivery of the order to the place of choice of the user/customer, the confirmation and identification of the user/customer in any necessary case and the information on the existing stock in the Store. The visitor or registered user is informed that the provision of the above mandatory personal data as well as the details of his/her transactions is necessary and is a prerequisite for the proper execution of the order contract and delivery of products and services. For this reason, his/her consent is not required for this specific processing.

Third-party recipients of the personal data of the visitor/registered user may be transport companies, companies for individual or group e-mails, and internet and e-commerce service providers, who are subject to the specific strict conditions of personal data processing that they have agreed with the Company, as the Data Controller.

Your data is used for the purposes described above. We do not collect or process more or other types of personal data, except for the strictly necessary.

Your data is used and managed solely by the provisions of this Policy unless you have specifically consented to other uses. If we intend to use your data that we process with your consent for purposes other than those disclosed in that consent, we will inform you in advance, and in cases where the processing is based on your consent, we will use your data for a different purpose only with your permission.

Sending an email to the email address (e-mail) you have provided us with when you place your order is done in order to inform you of the progress of your order. You can, through the account you have created on the Website, choose whether or not you wish to receive advertising/promotional material by e-mail.

We will not use your data for advertising purposes unless you have given your prior express and free consent. However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. You may, however, object to this use at the time of collection and each time a message is sent. To stop receiving emails for marketing purposes, follow the instructions in the email you receive

Either as a visitor or as a registered user, you are a data subject and therefore you can exercise these rights at any time, as provided for in the General Data Protection Regulation 679/2016 EU and in particular Articles 12 to 23 thereof and national legislation in particular:

To exercise your rights, please send a request to https://xionoula.gr/kentro-aporritou/ and the Company will make every effort to respond to any request within thirty days of receipt. However, if due to the complexity of your request or the volume of information involved, it is not possible to satisfy your request within this period, we will inform you in writing within the above period of the reasons for the delay and we will make every effort to satisfy your request as soon as possible.

The Merchant reserves the right not to satisfy your request if it is considered manifestly unfounded or excessive, informing you of the reasons for not satisfying it. In any case, you have the right to complain to the Data Protection Authority (www.dpa.gr).

The Merchant will not collect or process personal data of children under the age of 16 unless parental consent has been given by applicable law. If we become aware that a child's data has been collected in error, we will delete such data without undue delay.

The Merchant will keep the personal data collected through its Website for the time strictly necessary for the fulfillment of the above processing purposes. If you withdraw your consent to the collection and processing of your personal data, we will delete your data from our electronic and physical records, unless the retention of such data becomes necessary to comply with our legal obligation or to exercise, establish or defend our rights or legitimate interests before judicial authorities.

The security of your personal data is an absolute commitment for us. In order to achieve this, we apply all modern technical and organizational measures appropriate for the purposes of processing, the responsiveness and adequacy of which we check regularly.

The SSL (Secure Sockets Layer) protocol used by our Website is currently the global standard on the Internet for authenticating websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed in transit.

An additional measure of personal security is the password you provide when you create an account on our Website. In order to present any of your personal data, your username and password must first be provided. For this reason, you must keep these details safe to prevent them from falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.

If you use this Website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the Website announced through this Website.

Continued use of the Website even after any changes means the visitor/user's unconditional acceptance of these terms and conditions.

9. Cookies
Cookies are small pieces of information stored on each device to identify the browser used while browsing the websites. Device identifiers are gathered from available system data, which may include IP addresses, user agent information (browser version, type and version of operating system) or identifiers generated by devices, such as Apple identifiers for advertisers, Apple identifiers for vendors, Google Android identifiers or Google Play Store ad identifiers. Cookies and similar technologies may be used to remember information such as user identifiers and preferences.

The use of cookies makes it easier for the Website to store information about your visit, collecting useful data about your search preferences, ensuring an improved search experience on your next visit.

In addition, cookies help us to monitor the performance and traffic of our Website, improving its presentation and content according to our visitors' preferences.

Cookies are divided into the following categories:

- Necessary Cookies. They allow the performance of basic functions of the site, such as adding products to the cart, storing products in the wishlist, online payment. Without these Essential Cookies, the smooth operation of the e-shop is immediately affected, and your personal browsing experience is limited, as well as basic e-commerce functions underperform.

- Functionality cookies. They remember your preferences when you browse the Website so that we can recommend appropriate products based on your needs, helping you to find what you are looking for much more easily.

- Performance cookies. Performance cookies collect information about how visitors use the Website. They allow us to see which pages they visit most often, let us know if they experience a problem while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the way https://xionoula.gr works.

- Advertising Cookies. They are used to provide advertisements relevant to you and your interests as well as to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.

- Cookies Analytics. These are a subset of the Functionality Cookies and enable us to evaluate the effectiveness of the various features of our Site, thereby continually improving the experience we offer you.

The Website may use all or some of the above cookies, which may be stored in your browser. You can view and manage cookies in your browser (however, mobile browsers may not offer this feature).

If you have any questions regarding this Policy or in general, you can contact us at [email protected].

The Merchant reserves the right to modify this Policy, always by the applicable legal rules on privacy and personal data protection. Visitors to the Website should periodically read this Policy to be informed of any changes, while the Merchant undertakes to make the necessary updates to its visitors and users by any appropriate means, in compliance with the conditions set out in the EU General Data Protection Regulation 679/2016.

This Privacy Statement covers the conditions of collection and management of personal data of visitors, users, and members by xionoula.gr. The use of the services of xionoula.gr by its users implies full unconditional acceptance of the terms and conditions herein.

Under any circumstances, including the case of negligence, the Company is not liable for any form of damage suffered by its users, which they do on their initiative and with knowledge of these terms.