1. Introduction - Company details - Description of the service
Welcome to the xionoula.gr website! The present website is an online store selling products via the Internet (hereinafter referred to as "xionoula.gr") of the individual business under the name "Xionoula Home" and the distinctive title "Xionoula Home" (A.F.M 040241601) located at 19 Anaxagora, N.Ionia. The website is the information and e-shop for the exhibition and sale of its products with an independent price policy, terms of payment, sale, and delivery of products. For your purchases, you will be asked only the necessary data for the processing of your order. In addition, you can register as a user.
Activity: The Merchant's products are provided for retail sale through the e-shop or its physical location by these Terms. The Merchant may, at its sole discretion, amend these Terms of Use at its sole discretion. Users of www.xionoula.gr may be informed of the date of the last update of these terms by the relevant indication on this website.
2. Use and content of the Website
Your use of the Website and your purchases on the Website are governed by the following terms of use and sale, collectively referred to as the "Terms".
Before using the Website as a user/visitor/registered customer, please read carefully and ensure that you understand and agree to these terms and conditions. If you do not agree to all of the Terms, then you are not permitted to access or use the Website or purchase products through it. By accessing or using the Website, you represent that you expressly and unconditionally accept your commitment as outlined in the Terms.
These Terms are governed and interpreted by all European and national laws on e-commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including Decree 131/2003 (transposition of Directive 2000/31 on e-commerce), the provisions of the Civil Code on sales (CC 513 et seq.) as well as in cases where the relevant consumer protection legislation applies and in particular in the case where the contracting party has the status of a consumer.
By accessing, viewing or using any of the Services, you represent and warrant to us and the Greek governmental authorities that you are at least 18 years of age and fully capable of legal capacity in the jurisdiction applicable to your case, and you agree to be bound by and subject to the Terms of Use. In connection with the foregoing, you also represent and warrant that you have the right and authority to agree to and be bound by these Terms of Use.
If you do not agree to the Terms of Use, you should not click on, accept or otherwise agree to, these Terms of Use, you should immediately leave the Website and not access or enter or use the Website or any Services.
If we determine that you have violated any of these Terms of Use, we reserve the right to block your access to or delete you from the Website and the Services at any time.
If, despite the warning, it is falsely stated that the user is over 18 years of age, www.xionoula.gr will not be liable for any exposure to inappropriate content, and such persons will be personally liable for any damage that may be caused to www.xionoula.gr or any third party as a result of such false statement.
www.xionoula.gr does not knowingly collect information of anyone under the age of 18. We reserve the right in our sole discretion to deny anyone access to this Website and the services we offer at any time and for any reason, including, but not limited to, violation of this Agreement.
Copying, transmission, reproduction, republication, republication, posting or redistribution of the Website Content or any part thereof is strictly prohibited without the prior written permission of www.xionoula.gr, from which you may request permission at the address indicated in the "Contact" field.
The Company makes every effort to ensure that the information and, in general, the content made available through www.xionoula.gr is clear, accurate and complete. In any case, the Company does not guarantee the absence of errors and/or omissions in the entry of electronic data, technical or typographical errors that cannot be foreseen or have occurred unintentionally and therefore does not accept any kind of liability towards the visitors/users of www.xionoula.gr. If you find that the listed price of a product is unusually low or high price, we suggest that before proceeding to order it, you contact the customer service line of the online store. www.xionoula.gr refers through "links" to other websites, the providers of which are fully responsible for the general operation of these websites, and the Company bears no responsibility towards users for their use of these websites simply by viewing them through www.xionoula.gr.
3. Limitation of Liability
The Business:
(a) Provides the content of the promotion (e.g. information, names, names, photographs, illustrations, documents, announcements), the Products, and generally the Services "as is", without any guarantee of any kind, subject to the more specific provisions set forth in these Terms and the mandatory provisions of applicable law.
(b) It shall not be liable for any technical problems that may occur to you when you attempt to access the Website and the Online Store and during the course thereof and which are not within the Merchant's sphere of responsibility, such as the telecommunications infrastructure of the User, the Merchant's Respondent or its own Service Providers, telecommunications, transactions or others.
(c) It is not responsible and not bound for any errors in Product features, photos, and prices displayed when browsing the Website and viewing products on the Online Store and cannot ensure that there will be no errors from any cause when posting the relevant information and/or updating the features and/or price of a Product.
(d) We shall not be liable for any delay in shipping the ordered product or failure to comply with our obligations under these circumstances if the delay or failure results from any cause beyond the Merchant's sphere of influence.
(e) It shall not be liable for any legal or civil and/or criminal claims or for any damage (positive, special, or consequential, which shall include but not be limited to loss of profits, data, loss of profits, loss of earnings, monetary compensation, moral damages, etc. ) from visitors to the Website or third parties for a cause related to the operation or not and/or use of the Website and/or to the inability to provide services and/or information available from the Website and/or from any unauthorized interference by third parties or users with products and/or services and/or information available through the Website.
(f) Where the current Website contains links to third-party websites, the Merchant is not responsible for the content of these websites or any damage caused to the user by these websites.
4. User Account
At your option, you may create your account on the Website to use certain services (e.g. ordering products) and in this case, you must log in to the account to place an order or make a payment for the products of the Website.
The data entered when registering a new user are necessary for the processing of the order by the e-shop and are at the disposal of the company to be used exclusively for the execution of the user's order.
The possibility of collecting personal data is limited only to users who have placed an order in the e-shop or have registered through the e-shop page. The collection of personal data is necessary for the company to support the transactions of users through its website.
The website will not distribute a user's email address or other personal data for marketing purposes without the user's consent. Finally, the user reserves the right to request the immediate deletion of his/her data from the databases of the website, if he/she has stopped using the services of the website and there are no debts of this user to our company from the purchase of products through e-shop or any other way.
5. Intellectual property rights, trademark, and distinctive signs
The Website is the intellectual property of its creators, by Law 2121/1993 "On Intellectual Property", as amended and in force today, and by the international conventions signed by Greece.
The content provided through the Services, including, but not limited to, text, data, software, graphics, photographs, music, sounds, videos, interactive features, blogs, messages, comments, posts, and other materials (hereinafter "Content") and trademarks, the service marks and logos contained in such services (the "Marks") are owned by us or by third parties and have been licensed to us and are subject to copyright and other intellectual property rights under applicable Greek, European and international law and by international laws and conventions.
Your entire Content is provided solely for your information and personal, non-commercial use. You agree not to use, copy, or distribute any Content except as expressly permitted herein. If you download or print a copy of the Content for your personal use, you must retain all copyright and other proprietary notices contained therein. You agree that you will not override, disable, or otherwise interfere with security-related features of the Services or features that prevent or restrict the use or copying of any Content or impose restrictions on your use of the Services or Content. We or our licensors retain all intellectual and industrial property rights in the Services and Content, except as otherwise expressly provided herein. No right is granted to you to use any trademarks.
All trademarks contained in the Site are registered trademarks of the Merchant or third parties and are protected by the relevant provisions of Greek and European law, the law of third countries, and under international conventions and treaties. The use of these trademarks without the written permission of the owners is strictly prohibited.
6. Processing of Personal Data, Privacy Policy and Cookies
The Personal Data of the User, if he/she is a natural person, i.e. a "Data Subject", which he/she has collected through the Website and is now included in the databases of the Merchant, is the necessary, required and minimized to be processed by the Merchant to execute the sales contract. The User's Personal Data will be used by the Merchant to provide products and services depending on the scope and needs of the contract each time and the processing may include automated or non-automated measures for the processing of Personal Data, including, but not limited to, collection, storage, correction, deletion.
The User's Personal Data shall be kept stored in the Merchant's databases for at least ten (10) years, due to compliance with tax obligations, where the Law does not require a longer retention period and where there is no reasonable need to ensure judicial or extrajudicial assertion of the Merchant's rights. The User has the right of access, rectification, portability, objection to processing (when it is for advertising or other promotional purposes), erasure, and "right to be forgotten" (except in cases where the law stipulates the mandatory collection and storage for a specific period) to his/her Data, such as tax issues).
The User may exercise his/her rights either directly through the Website, by telephone or by sending an email. For more information on the processing of the Users' Personal Data by the Company, please visit the Privacy Policy at the following link. https://xionoula.gr/kentro-aporritou/politiki-aporritou/
The Website uses cookies for identification as well as for the improvement and convenience of the user on www.xionoula.gr. Cookies are small text files that are stored on each user's terminal without receiving any information from the user. Cookies are used exclusively to facilitate the user's access to specific products and/or services, for statistical and marketing purposes. More information on the use of cookies and the options to limit and/or deactivate them can be found here
7. Terms of electronic transactions
The Terms of Electronic Transactions are governed and interpreted by all European and national laws on electronic commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including PD 131/2003 (transposition of Directive 2000/ 31 for electronic commerce), of the provisions of the Civil Code on sales (AK 513 et seq.) as well as in the cases where the relevant legislation on consumer protection is called into effect, specifically if the contracting party has the status of a consumer, of Law 2251/1994 on consumer protection when the relevant legislation is invoked, as amended and in force today, Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on the alternative resolution of consumer disputes, the Regulation 524/2013 for the electronic resolution of consumer disputes and the Code of Consumer Ethics for Electronic Commerce (http://www.greekecommerce.gr/gr/kwdikas-deontologias/).
The user has the right to conclude a valid order through the e-shop, provided that he/she is legally capable by the provisions of the Greek Civil Code (provided that he/she has reached the age of eighteen and is not under legal representation for the conclusion of a sales contract). Orders may also be placed by legal representatives of legal entities. The Merchant reserves the right to claim the return from the supervisor or guardian of any orders placed by legally incompetent persons.
7.1 Prices and Availability
All prices are inclusive of VAT unless otherwise indicated and where specifically justified by law. The Website indicates the availability of information for products sold by the Merchant, including product information. If a lower price is incorrectly stated on any of the products, we will contact you before dispatch to ask if you wish to purchase the product or cancel your order. If the correct price of a product is lower than the listed price, we will charge the lower amount and ship the product to you.
7.2 Ordering Products
Placing an order through the Website constitutes an electronic declaration of intent addressed to the Company to purchase a specific product (or products) listed on the Website. When you place an order to purchase a product from the Merchant, we will send you an e-mail confirming receipt of your order and containing your order details. The Order Confirmation E-mail will indicate the date your request was received and confirm receipt of your order. From this point you have entered into a sales contract with the Company, from which you are buying.
The data requested for each transaction (product purchase) are mandatory: first name, surname, e-mail, contact telephone number, product delivery address for retail customers and first name, surname, VAT number, tax office, profession, e-mail, contact telephone number, product delivery address for traders.
We reserve the right to contact you by telephone to confirm individual details of the order, if necessary. Before completing the order you will have the opportunity to check your order and correct it. You agree to receive the relevant tax document (Purchase Invoice, Retail Receipt) together with the receipt of the product.
The order and purchase of products through the Website, when made by a natural person in the capacity of a consumer, constitutes a "distance contract" according to the definitions of Law 2251/1994, as amended and in force today, and as long as all its conditions are met, it is governed by its specific provisions. The burden of proof of the latter status shall be borne by the Merchant's counterparty and there shall be no counter-proof.
The order may also be placed by telephone, by contacting a representative of the Merchant at the telephone number 2102772482 from Monday to Friday from 09:00 to 17:00 and on Saturday from 09:00 to 14:00. In this case, the representative of the Merchant shall declare to the retail buyer, consumer or not, his/her identity and the commercial purpose of the communication. For the confirmation of the order and the conclusion of the contract with the Merchant, all the above provisions regarding ordering via the website apply.
7.3 Order Confirmation - Information
The consumer is informed by the Company through the website before completing the order about the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment and delivery, and the delivery time.
Upon sending the order form, the consumer receives an electronic copy of the order to the e-mail address (e-mail) provided when registering the order, which includes a detailed description of the goods in the order.
7.4 Payment methods
For the convenience and service of all those who wish to buy from the online store www.xionoula.gr, the following payment options are provided:
1. Payment by credit or debit card (temporarily unavailable).
The customer, through the xionoula.gr website is directed to a secure website of the Partner Bank, interconnected with the website of www.xionoula.gr where he enters the following data: The card number, month, and year of expiry. and the card's authentication number is imprinted in the space reserved for the cardholder's signature (CVV/VISA or CVC/MC). The customer is solely responsible for the correct recording and truthfulness of the credit card details. Xionoula.gr is prohibited from storing, either electronically or in writing, data related to the authentication number of the cardholder's card (CVV/VISA or CVC/MC). The Partner Bank checks the above card details and informs electronically, within approximately ten (10) seconds, for the approval or rejection of the transaction, sending at the same time the unique transaction confirmation code assigned by the Partner Bank. Upon approval of the transaction, you will be notified with a similar success message, and at the same time, you will be sent an email with the details of your transaction.
2. Replacement (cash only) at the time of receipt of the product... In this case the customer will be charged 4,5€ for orders up to 60€ (including VAT 24%).
3. Deposit to a bank account in one of the following accounts:
Bank: Piraeus
Account beneficiaries: Chatziargyriou Savvas Anastasia
Account number: 5035084678224
IBAN: GR63 0172 0350 0050 3508 4678 224
Bank: Eurobank
Account beneficiaries: Chatziargyriou Savvas Anastasia
Account number: 200752433
IBAN: GR66 0260 2050 0007 3020 0752 433
Bank: Alpha Bank
Account beneficiaries: Chatziargyriou Savvas Anastasia
Account number: 137002002013515
IBAN: GR33 0140 1370 1370 0200 2013 515
Bank: Greek National Bank
Account beneficiaries: Chatziargyriou Savvas Anastasia
Account number: 150/20191837
IBAN: GR31 0110 1500 0000 1502 0191 837
To pay by deposit to a bank account, simply click on "Pay by Bank" in the payment method at check-out. You will be presented with 4 accounts (Ethniki, Alpha Bank, Piraeus, and Eurobank) to enable you to complete your purchase. To facilitate the process, please send us a copy of your deposit slip along with your order number and full name to info@xionoula.gr so that we can expedite your order as much as possible. Alternatively, you can send us the date, bank, and reason for a deposit, along with the order number, your full name, and a telephone number to the above email address. If no deposit is received within 2 working days, your order will be canceled.
In this case, your order will be on hold until the bank confirms that the amount has been deposited. Usually, the waiting time for receiving confirmation is up to 2 working days. To facilitate the process, please send us a copy of the deposit slip together with your order number and full name to info@xionoula.gr. Alternatively, you can send us the date, bank, and reason for deposit along with the order number, your full name, and a telephone number to the above email address. If no deposit is received within 2 working days, your order will be canceled.
4. Through PayPal's secure online payment service.
5. Receipt and payment of the amount in the store. To pick up and pay the amount in the store, simply select pick up from the store in the shipping method. When your order is completed we will send you an email notification so that you know when you can come by to pick it up. Orders are held in-store for up to 10 days after they are completed.
7.5 Shipment and delivery of the products
The Company sends to the customer the products ordered by him/her accompanied by the respective tax documents (delivery note, retail receipt or invoice delivery note), providing at the same time to the customer all relevant information by the applicable legislation. Upon receipt of the ordered products, the customer signs the transport company's "voucher" and the delivery note, retail receipt or delivery note, or invoice of the Company.
Deliveries of products are made only within the physical boundaries of the Greek territory through a partner transport company (and its partners) or the partner courier company.
The calculation and charging of the shipping cost of your order is done automatically by entering the postal code of the shipping address when you have completed the registration of the products in your shopping cart and before proceeding to complete your order.
In the case of cash on delivery, the consumer is not obliged to pay if he/she does not receive the legal document (receipt/invoice). In case of difficulty in accessing the delivery area, it is necessary to inform us by email at always mentioning the order code.
In the case of delivery of the goods to the Customer, the risk of loss or damage of the goods is transferred to the Customer when he or a third party, other than the carrier and designated by the Customer, has acquired physical possession of the goods. However, the risk is transferred to the Customer earlier and in particular at the same time as delivery to the carrier, if the carrier transports the goods on the Customer's instructions and this option was not offered by the Merchant (subject, of course, in this case, to the Customer's rights against the carrier).
8. Right of withdrawal
8.1 Deadline and conditions
The customer by the provisions of article 3e of Law 2251/1994, as currently in force, may withdraw without justification from the contract of sale of the product within an exclusive period of fourteen (14) calendar days from receipt of the product, returning the product in its original condition (excellent), with written notification of his request to the Company, without being charged with any costs, except for the return costs. There is the possibility of returning the products by the customer to the nearest authorized store of the Company, after contacting the customer service department. Subsequently, the Company must within fourteen (14) calendar days from the day of notification to the Company of the above withdrawal (Article 3i of Law 2251/1994) to return to the customer the money corresponding to the value of the product of the order - purchase after telephone communication and consultation with the customer, after the customer returns the product respectively within the same aforementioned period of fourteen (14) calendar days from the notification of the withdrawal, if the order - purchase is canceled.
After the expiry of the above deadline, the customer is not entitled to exercise the right of withdrawal and the Company no longer has any relevant obligation towards him.
The customer can make the withdrawal within the above fourteen (14) calendar days period either by telephone contact with our Company or by email using the mail address used when placing the order.
This withdrawal requires a written justification and is considered accepted when the receipt of the relevant statement and agreement on the reasons and completeness of the statement is confirmed by the Merchant. Exceptionally, it is unjustified if it is an order from a natural person in the capacity of a consumer is valid upon receipt by the Merchant, irrespective of its content, and is made without any charge. If the item has already been delivered, the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in perfect condition.
The return of the item is accepted only if the Customer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. For the complaint, you can use the template and the instructions for completing it, which are attached to the Official Gazette no. B 2144/30.08.2013 and can be found at the end of this document.
8.2 Exceptions to withdrawal
The right of withdrawal does not apply in the following cases:
Sleeping pillows, pillow fillings, duvets, bed coverings, and pillow covers are not returnable for reasons of hygiene.
No changes to seasonal items shall not be made to seasonal items
For products identified as Made to Order, cancellations, and returns are not accepted: embroidered towels, curtains, etc.
8.3 Withdrawal results
The exercise of the right of withdrawal terminates the obligations of the parties to the contract from the sale or supply of the goods or services. Following the declaration of withdrawal, the Merchant is obliged to pay the price received.
The refund to the Customer will be made in the case of credit card billing as follows: if by the time of withdrawal and return of the goods, the price has been paid to the Merchant by the Bank, the Merchant will be obliged to inform the Bank of the cancellation of the transaction and the Bank will perform any action provided for under the contract it has concluded with the Customer. Following such notification, the Merchant shall not be liable for the time and manner of execution of the counter-billing, regulated by the aforementioned contract.
In cases of cash on delivery and bank deposit, you must indicate the account to which you wish the deposit to be made. For refunds, a retail receipt is required. In the case of an invoice, the return must be made with a delivery note.
The return will be made no later than fourteen (14) business days of both the product and the price.
Delivery costs are not refunded only if the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the Merchant. The Customer is also obliged (unless the supplier has offered to collect the goods himself) to return the goods within 14 calendar days from the day on which he has notified the withdrawal.
The Customer is liable to compensate the Merchant if it has made use of the goods other than that which is necessary to ascertain the nature, characteristics, and function of the goods in the period up to the declaration of withdrawal and the Merchant is entitled to agree with the Customer on its compensation even by mutual set-off.
9. Security of Transactions
The Secure Sockets Layer (SSL) protocol is currently the global standard on the Internet for authenticating websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit. In addition, personal security is the password that you set when you become a registered user of xionoula.gr.
To allow you to access your account and present any of your data, you must first provide your username and password.
Registered users are advised that xionoula.gr shall not be held liable for any unauthorized use of their xionoula.gr account due to the actions or omissions of the registered user. Also, registered users must update their data in order to be appropriate for the service of their contractual relationship with xionoula.gr.
The credit card details are not stored in the Merchant's storage media during the transaction but are entered directly in a secure environment of the partner Merchant (Euronet) that has undertaken the routing of the cards. All transactions carried out through xionoula.gr are governed by International and European law, which regulates issues related to e-commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance sales.
10. Confidentiality of Transactions
The observance of confidentiality is self-evident. All information transmitted by the user to the Company is confidential and the latter has taken all necessary measures to use it only to the extent necessary in the context of the services provided. In particular:
a) Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
b) The Merchant does not disclose the details of Clients and their transactions unless it has written authorization from them or if this is required by a court order or decision of another public authority.
c) In case the Merchant uses third parties to support its systems, it ensures that confidentiality is guaranteed by written agreements and appropriate technical and organizational security measures.
For more information on how the Company processes Personal Data, please visit the Company's Privacy Policy, here.
11. Vendor Liability and Warranty. Seller's Liability for Defects.
The manufacturer of each product purchased is liable for any damage caused by a defect in its product.
When the sale is made to a natural person who has the status of Consumer, the burden of proof of the latter status shall be borne by the counterparty of the Merchant and there shall be no counter-proof.
Every durable good is accompanied by a written guarantee from the manufacturer of the product or the company that imported the product into the EU or the company that puts its trademarks on the product, claiming to be the manufacturer. Please pay particular attention to the terms of the warranty provided by the manufacturer as well as to the other accompanying documents and information that are included in the products under the responsibility of the manufacturer, in particular those concerning information on the safe use and maintenance of the products.
The duration of the legal guarantee shall be determined by the conditions set by the manufacturer, otherwise, in the case of a contract with a natural person who is a consumer, it may not be contrary to the Applicable Laws.
12. Applicable law
The use of the website and the Agreement as a whole are governed by the provisions of Greek law, which are binding for the user, as well as for our company. The competent courts of Athens are exclusively responsible for the resolution of disputes arising from the interpretation and execution of the above agreement.